Shipping policy

LEGACY SHIPPING POLICY

Preorder processing

The Essentials Line is available through preorder. Please allow approximately 2–3 weeks after the preorder closes for production and order processing.

This timeframe is an estimate and does not include shipping transit time. Customers will receive email updates if there are any important changes to the production schedule.

Shipping and delivery

Once your order is ready to ship, you will receive a confirmation email with tracking information.

Estimated delivery after shipment:

Standard U.S. shipping: approximately 3–7 business days
Delivery may take longer during holidays, severe weather, or carrier delays

Production and delivery estimates are not guaranteed arrival dates.

Orders containing multiple items

Items purchased in the same order will generally ship together once the entire order is ready. If your items have different production timelines, the complete order may be held until every item is available.

Shipping addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, email nextgenllcseries@gmail.com immediately with your name, order number, and correct address. We cannot guarantee that an address can be changed after an order enters fulfillment or ships.

LEGACY is not responsible for packages delivered to an address entered incorrectly by the customer.

Returned packages

If a package is returned to LEGACY because of an incorrect or incomplete address, an unsuccessful delivery, or failure to collect the package, the customer may be responsible for additional shipping costs before the order is resent.

Original shipping charges are nonrefundable.

Tracking and carrier delays

Tracking information may take up to 48 hours to update after the shipping carrier receives your package.

Once an order is transferred to the carrier, delivery may be affected by circumstances outside our direct control. If your package is delayed, contact the carrier using your tracking number. You may also contact LEGACY if additional assistance is needed.

Lost, stolen, or damaged packages

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location.
Ask members of your household or nearby neighbors.
Contact the shipping carrier.
Email [YOUR SUPPORT EMAIL] with your name and order number.

LEGACY is not automatically responsible for packages lost or stolen after confirmed delivery, but each situation will be reviewed individually.

If your package or merchandise arrives damaged, contact us within 7 days of delivery and include clear photographs of the packaging and item.

Unexpected preorder delays

If LEGACY cannot ship your order within the promised 2–3-week production timeframe, we will contact you with an updated shipping date. You may accept the delay or cancel the affected order for a full refund.