Refund policy

LEGACY EXCHANGE & REFUND POLICY

Because The Essentials Line is released through preorder, please review all product descriptions, size guides, and estimated production times carefully before ordering.

Exchanges

We accept exchanges within 7 days of delivery.

To qualify for an exchange, the item must be:

Unworn and unwashed
Free from stains, odors, makeup, deodorant, and damage
In its original condition with all tags attached
Accompanied by the original order information

To request an exchange, email nextgenllcseries@gmail.com with your name, order number, requested replacement size, and reason for the exchange. Do not send an item back before receiving approval and return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Because preorder quantities are limited, we cannot guarantee that the requested size or color will be available. If it is unavailable, we will offer an exchange for another available item or store credit.

No returns or general refunds

We do not accept returns or issue refunds for:

Incorrect size selection
Fit or color preference
Change of mind
Items no longer wanted
Shipping addresses entered incorrectly by the customer

Approved store credit does not expire and may be used toward a future LEGACY purchase.

Preorder cancellations

Orders may be canceled within 24 hours of purchase. After 24 hours, orders enter preorder processing and cannot be canceled.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, email nextgenllcseries@gmail.com within 7 days of delivery.

Include your order number and clear photographs of the item and packaging. If your claim is approved, LEGACY will cover the necessary shipping costs and provide a replacement. If a replacement cannot be provided, you will receive a refund to your original payment method.

Items that have been worn, washed, altered, stained, or damaged after delivery are not eligible.

Preorder delays

The estimated production and shipping timeframe is listed on each preorder product page. If we cannot ship your order within the promised timeframe, we will contact you with an updated date and give you the option to accept the delay or cancel the affected order for a full refund.